LUEBMYQ™ Purchase & Service Agreement
Welcome to LUEBMYQ™.
These Terms & Conditions describe the rules and agreements that apply when you browse, purchase, and receive products from our website.
By placing an order through LUEBMYQ™, you acknowledge that you have reviewed and accepted these terms. These conditions help create a clear understanding between customers and LUEBMYQ™ regarding purchases, payments, fulfillment, and after-sales support.
1. Business Information
LUEBMYQ™ is owned and operated by:
Hangzhou Renwuchi Machinery Equipment Co., Ltd.
Owner: Peng Yinming
Customer Support Email:
service@luebmyq.com
Phone / Text:
+86 18466208137
Service Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Business Address:
Room 4002-2, Building 5, MixC, Shangcheng District, Hangzhou City, Zhejiang Province
2. Product Information
LUEBMYQ™ creates and sells creative stationery, journaling supplies, and handmade craft products.
We make reasonable efforts to ensure that product descriptions, images, colors, measurements, and specifications are accurate.
However:
- Product colors may appear slightly different depending on screen settings and lighting conditions
- Measurements are approximate
- Handmade-style products may have minor variations in appearance
- Product availability may change without prior notice
Such differences do not affect the intended function or quality of the product.
3. Orders and Purchase Acceptance
When you place an order through our website, you submit a request to purchase selected products.
After receiving your order:
- You will receive an order confirmation email
- Payment authorization will be reviewed
- Order processing will begin after successful payment confirmation
LUEBMYQ™ reserves the right to refuse or cancel orders in situations including:
- Incorrect pricing caused by technical errors
- Suspected fraudulent activity
- Product availability issues
- Incomplete or inaccurate customer information
If an order is canceled after payment, any eligible refund will be issued through the original payment method.
4. Pricing and Payment
All prices displayed on our website are shown in:
United States Dollars (USD)
Customers are responsible for reviewing:
- Product price
- Shipping charges where applicable
- Applicable taxes or local fees
Payment must be completed through the available payment methods displayed during checkout.
LUEBMYQ™ does not directly store complete payment card information. Payment processing is handled through authorized third-party payment providers.
5. Shipping and Delivery
Shipping procedures are described in detail in our Shipping Policy.
By purchasing from LUEBMYQ™, you acknowledge that:
- Processing time begins after payment confirmation
- Delivery estimates are approximate
- Shipping times may be affected by carriers, customs procedures, weather, or other external conditions
Customers are responsible for providing accurate delivery information during checkout.
LUEBMYQ™ is not responsible for delays caused by incorrect addresses or customer-provided information.
6. Order Changes and Cancellation
Because we begin preparing orders promptly, cancellation or modification requests should be submitted as soon as possible.
Customers may contact us within:
12 hours after purchase
After an order enters fulfillment preparation or shipment processing, changes or cancellations may no longer be possible.
7. Returns and Refunds
Returns and refunds are handled according to our:
Return & Refund Policy
Customers should review the return requirements, eligibility conditions, and refund procedures before submitting a request.
Approved refunds are generally issued to the original payment method after the returned item has been reviewed.
8. Customer Responsibilities
Customers agree to:
- Provide accurate order information
- Review product details before purchase
- Use products according to their intended purpose
- Provide correct delivery information
Customers should contact LUEBMYQ™ promptly if any issue occurs with an order.
9. Limitation of Transaction Responsibility
LUEBMYQ™ aims to provide reliable products and service support.
However, we cannot be responsible for circumstances outside reasonable control, including:
- Carrier interruptions
- Customs delays
- Natural events
- Payment provider issues
- Incorrect customer-provided information
Our responsibility is limited to the purchase transaction and applicable consumer protection requirements.
10. Contact Information
For questions regarding purchases, payments, shipping, returns, or refunds:
LUEBMYQ™
Email:
service@luebmyq.com
Phone / Text:
+86 18466208137
Service Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Thank you for choosing LUEBMYQ™.
We are committed to creating a transparent and enjoyable shopping experience for every creative customer.
LUEBMYQ™ — Make room for the details that make it yours.