Frequently Asked Questions

DLLDYQON™ focuses on vintage-inspired decorative objects for contemporary interiors, including decorative vessels, bottles, wall accents, tabletop curios, trays, baskets and display pieces.

Across the collection, we favor warm neutrals, antiqued metal tones, aged-looking surfaces, pressed or frosted glass, dimensional relief work and restrained gilded details.

No, unless an individual product page expressly states otherwise. Our current décor is newly manufactured and vintage-inspired.

Weathered bronze, distressed surfaces, antiqued brass tones and patina-inspired treatments are decorative finishes and should not be interpreted as evidence that a piece is a historical antique.

Vintage-inspired surfaces respond strongly to surrounding light. Bronze tones can appear warmer beside a lamp, smoky glass can shift according to the background behind it, and raised details may become more visible as the direction of light changes.

Screen brightness and display settings can also influence how colors appear online.

Check the approximate dimensions provided on the individual product page rather than estimating scale from styled photography alone.

For shelves, tables and consoles, measuring the intended area first is useful. For wall décor, consider both the dimensions of the piece and the amount of visual space you would like around it.

Only when the product description specifically states that they are included. Styling objects may be used in photography to demonstrate scale and decorative context.

The product title, description, selected option and package information identify what forms part of your purchase.

No. Intended use depends on the individual piece. Some products may be appropriate for particular practical uses, while others are intended primarily for dried flowers, artificial stems or decorative display.

Please follow the information provided on the individual product page.

Gentle care is generally best. Use a soft, dry or slightly damp cloth appropriate to the material and avoid aggressive scrubbing.

Abrasive pads, harsh chemical cleaners, prolonged soaking and repeated exposure to excessive moisture can affect certain distressed, painted, metallic, wooden or resin finishes. Product-specific care guidance should take priority.

Most successfully paid orders require approximately 2–5 business days for normal processing before dispatch.

During major holidays, promotional periods or unusually high order volume, processing may require up to 6 business days.

Our current Standard Shipping fee is $3.99 USD, unless a different arrangement or promotion is clearly displayed during checkout.

United States: 4–10 business days

Canada / United Kingdom / Australia: 6–12 business days

Other Supported International Destinations: 10–17 business days

These are estimated transit periods rather than guaranteed arrival dates.

Orders may be dispatched from our own or partner fulfillment facilities according to product availability and destination.

Not every parcel necessarily originates from the business address of Hangzhou Renwuchi Machinery Equipment Co., Ltd.

When tracking information becomes available after dispatch, shipment information will be sent to the email address associated with the order.

Initial carrier activity may take approximately 1–3 business days to appear.

Check the immediate delivery area, household members, reception or mailroom where applicable. If the package still cannot be located, contact us.

A “Delivered” status does not automatically close your request. We will review the available information and circumstances.

Unless checkout clearly states otherwise, DLLDYQON™ prices and transactions are processed in United States Dollars (USD).

Contact us as soon as possible. We recommend submitting the request within 12 hours after purchase.

We will attempt to accommodate the request where the order has not progressed beyond the point at which modification or cancellation is operationally possible.

Eligible products may generally be returned within 30 days from the delivery date.

If the correct product arrived as described but its size, color, finish or style is no longer preferred, this is generally treated as a preference-based return and the customer is normally responsible for applicable return shipping.

Photograph the item and relevant packaging before discarding anything, then contact us as soon as reasonably possible.

When practical, we recommend reporting shipping damage within 72 hours after delivery. For a verified damaged, defective, incorrect or materially misdescribed item, an appropriate solution will be provided without requiring you to pay additional return shipping merely to correct the problem.

No. Contact customer service first and provide your order number and reasonable evidence of the issue. Merchant-error cases are handled separately from ordinary preference-based returns.

Please do not choose a return address yourself. After an eligible return request has been approved, customer service will provide the applicable instructions and designated return facility.

Our publicly listed business address is not automatically our merchandise return address.

Where a physical return is required, an approved refund is generally initiated to the original payment method within 10 business days after the returned item has been received and inspected.

If 15 business days have passed after we confirmed approval and the funds still cannot be located, contact customer service.

Email: service@dlldyqon.com

Phone: +86 18466208137

Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

If your question concerns an existing purchase, include your order number whenever possible.