DLLDYQON™ pieces are selected to add texture, warmth, and vintage-inspired character to a space, but we understand that a decorative item may occasionally not work in your home as expected. We also want customers to have a clear path to assistance if an order arrives damaged, defective, incorrect, or materially different from what was ordered.
The following policy explains our 30-day return period, how to request a return, who is responsible for return shipping in different circumstances, and what happens after an approved return reaches the designated return facility.
30-Day Return Period
You may request an eligible return within 30 days from the date the order is delivered.
For a preference-based return—such as deciding that a color, finish, size, or decorative style is not suitable for your space—the product should generally be:
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Unused and in substantially the same condition in which it was received
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Free from customer-caused damage, alteration, or excessive wear
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Returned with its original components and accessories, where applicable
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Accompanied by the original packaging where reasonably possible
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Supported by an order number or other valid proof of purchase
Because many DLLDYQON™ products are decorative objects with finished surfaces, please handle them carefully while deciding whether to keep them. Scratches, chips, stains, breakage, unauthorized alterations, or other damage occurring after delivery may affect return eligibility.
Opening the shipping package solely to inspect an item does not automatically make it ineligible for return.
Starting a Return
Please contact DLLDYQON™ customer service before shipping anything back:
Email: service@dlldyqon.com
Phone: +86 18466208137
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Include your order number, the item you would like to return, and a brief explanation of the reason for the request.
If photographs or other information are reasonably needed to understand the condition of the product, our team may request them during the review.
Once an eligible return is approved, we will provide the applicable return instructions and designated return address.
Please do not send a return to an address found elsewhere on the website, on a shipping parcel, or through an online search unless our customer service team has specifically confirmed that address for your return.
Our business address is not automatically our merchandise return facility.
Returns sent without prior authorization or to an incorrect facility may experience significant delays and may not be identifiable as belonging to your order.
Return Shipping Responsibility
Return-shipping responsibility depends on why the item is being returned.
Change-of-Mind or Preference Returns
If the correct item arrived in the condition described and you are returning it because you changed your mind or because its color, dimensions, finish, or decorative style no longer suits your preference, the customer is generally responsible for the applicable return-shipping cost.
We recommend using a trackable shipping method and packaging the item appropriately for transit.
Original shipping charges are generally not refundable for preference-based returns unless required by applicable law or otherwise stated as part of a specific offer.
Damaged, Defective or Incorrect Orders
If an item arrives:
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Damaged in transit
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Defective
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Incorrectly supplied
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Missing an essential component
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Materially different from the product ordered or described
please contact us promptly with your order information and reasonable evidence of the issue, such as clear photographs.
For a verified merchant-error, defect, or shipping-damage claim, DLLDYQON™ will not require the customer to pay additional return shipping in order to receive an appropriate resolution.
Depending on the circumstances, we may provide a prepaid return method where a physical return is necessary, arrange a replacement, issue a refund, or provide another appropriate solution.
Please do not discard a damaged item or its packaging while the claim is under review unless our team tells you that disposal is appropriate.
Items That Cannot Normally Be Returned
Returns may be declined for:
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Items returned after the applicable return period without an approved exception
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Products damaged through misuse, neglect, improper care, or unauthorized modification after delivery
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Items missing substantial parts because of customer handling
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Products clearly marked as final sale before purchase, where such restrictions are permitted by applicable law
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Personalized or made-to-order products where the product page clearly disclosed the applicable return restriction before purchase
A promotional price or discount does not automatically make an item final sale. If a specific item is non-returnable, that restriction should be communicated before purchase where applicable.
This section does not limit remedies that may be available for a product that arrived damaged, defective, incorrect, or materially different from what was ordered.
Exchanges
We do not require customers to wait for an inventory exchange process when purchasing a different DLLDYQON™ piece would be more practical.
For a preference-based change, you may request a return for the original eligible item and place a separate order for the item you prefer.
If you received the wrong product or a verified defective or damaged item, do not place a replacement order solely to correct our error. Contact customer service first so that we can review the issue and arrange an appropriate resolution.
Refund Review
When an authorized return is required, the returned item will be reviewed after it reaches the designated return facility.
We will notify you when the return has been evaluated.
If the refund is approved, it will be issued to the original payment method used for the purchase unless another method is required by applicable law or specifically agreed in an appropriate circumstance.
Approved refunds are generally initiated within 10 business days after the returned item has been received and inspected.
After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account. Processing time after issuance is controlled by the applicable financial institution or payment provider.
If 15 business days have passed after we confirmed that your refund was approved and you still cannot locate it, contact:
Please include your order number so that we can review the refund record.
Cancellations Before Shipment
If you need to cancel an order before shipment, contact us as soon as possible.
As stated in our Shipping & Delivery Policy, cancellation requests should preferably be submitted within 12 hours of purchase.
We will attempt to accommodate the request if the order has not progressed beyond the stage at which cancellation is operationally possible.
A cancellation request is not guaranteed once an order has entered an advanced fulfillment or shipping stage.
If an order has already shipped, the applicable return procedure may be used after delivery where the item remains eligible.
European Union Orders
Customers in the European Union may have statutory withdrawal or consumer rights in addition to this store policy.
Where applicable law provides a mandatory right to withdraw from an eligible distance purchase, DLLDYQON™ will honor that right according to the legally applicable conditions and time period.
Nothing in this policy is intended to remove consumer rights that cannot lawfully be waived.
Return Address
DLLDYQON™ does not publish a single universal return address because the appropriate return facility may depend on the product, order, inventory location, and destination.
To avoid sending a parcel to the wrong location, request authorization first:
After the return is approved, we will provide the correct return address and any applicable shipping instructions.
The following address is our business address and should not be used as a return address unless customer service specifically authorizes it for your return:
Hangzhou Renwuchi Machinery Equipment Co., Ltd.
Room 4002-2, Building 5, MixC
Shangcheng District, Hangzhou City
Zhejiang Province
Return & Refund Assistance
For questions about eligibility, return instructions, damaged merchandise, refunds, or an existing request, contact:
DLLDYQON™ Customer Support
Email: service@dlldyqon.com
Phone: +86 18466208137
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
DLLDYQON™ is owned and operated by Hangzhou Renwuchi Machinery Equipment Co., Ltd.
Please include your order number whenever possible so that we can locate the relevant purchase and respond based on the circumstances of that order.