A decorative object often has a particular place waiting for it—a wall that needs more character, an empty corner of a bookshelf, or a tabletop arrangement that is almost complete. At DLLDYQON™, our shipping process is organized to move each order from confirmation through fulfillment and delivery with clear expectations along the way.
This policy explains our processing schedule, standard shipping charge, estimated transit times, tracking process, international delivery considerations, and the assistance available if a shipment is delayed, damaged, or appears to be lost.
From Our Collection to Your Home
DLLDYQON™ offers vintage-inspired decorative vessels, wall accents, tabletop objects, and display pieces in a variety of materials and finishes. Because individual products can differ in size, construction, and inventory location, orders may be fulfilled from our own or partner fulfillment facilities according to inventory availability and the delivery destination.
This means that not every DLLDYQON™ order necessarily departs from the same facility.
The fulfillment location does not change the product information shown on the applicable product page or the customer-support options available for an eligible order issue.
Order Preparation
After payment has been successfully confirmed, most orders require approximately 2–5 business days for processing before dispatch.
During this period, an order may go through administrative review, inventory allocation, preparation, packaging, and other normal fulfillment steps.
Business days generally exclude weekends and applicable public holidays.
During periods of unusually high order volume, major holidays, or special promotional events, processing may require up to 6 business days.
Processing time is separate from estimated delivery time. The delivery estimate begins after the order has been dispatched.
Standard Shipping — $3.99
A $3.99 USD standard shipping fee applies to orders covered by this policy unless a different shipping arrangement or promotion is clearly displayed during checkout.
The applicable shipping charge will be shown as part of the checkout process before the order is submitted.
Estimated Transit Times
Once an order has been dispatched, estimated standard delivery times are:
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | 4–10 business days |
| Canada | 6–12 business days |
| United Kingdom | 6–12 business days |
| Australia | 6–12 business days |
| Other Supported International Destinations | 10–17 business days |
These periods are delivery estimates rather than guaranteed arrival dates.
Actual transit time can be affected by the destination, carrier network, local delivery conditions, severe weather, public holidays, customs procedures, or other circumstances outside the ordinary delivery schedule.
If you are purchasing a DLLDYQON™ piece for a specific occasion or date, we recommend allowing additional time rather than relying on the final day of an estimated delivery range.
Following Your Shipment
Once an order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address associated with the order.
The message may contain a tracking number or another method for following the shipment.
Please allow approximately 1–3 business days after dispatch for initial tracking activity to appear. A carrier may receive shipment information before the parcel receives its first physical scan, so a brief period without movement does not by itself indicate that a shipment has been lost.
Tracking information can also occasionally update in batches while a parcel moves between facilities.
If tracking remains unchanged for an unusually long period, contact us rather than assuming that no assistance is available.
International Delivery
International orders can pass through customs or other import-processing procedures in the destination country.
Where applicable, customs authorities or local agencies may assess import duties, taxes, brokerage charges, or other government-related fees according to local rules and the nature or value of the shipment. Such charges, when legally applicable and not collected during checkout, may be payable by the recipient.
Customs requirements vary by destination and can change independently of DLLDYQON™.
Customs inspection or clearance may also occasionally extend the normal delivery period. Although we cannot control decisions made by customs authorities, customers may contact us if a shipment appears to be experiencing an unusual or prolonged delay so that we can review the available tracking information and determine what assistance may be appropriate.
Address Changes & Order Cancellations
If you notice an error in your delivery information or wish to request cancellation, contact us within 12 hours after placing the order at:
Please include your order number and clearly describe the requested change.
We will review the request according to the order's current fulfillment status.
Because orders can move into preparation quickly, an address change or cancellation cannot be guaranteed once fulfillment or shipment has progressed beyond the point where modification is operationally possible.
If an address correction can still be made, our customer service team will assist with the available options.
Customers are responsible for providing complete and accurate delivery information when placing an order. If you discover an address error, please contact us as soon as possible.
When a Package Is Delayed
A shipment arriving later than its estimated window does not automatically mean it has been lost.
If your order has exceeded the applicable estimated delivery range or its tracking information has remained unchanged for an extended period, contact:
Please provide your order number and, where available, the tracking number.
Our team will review the available shipment information and, when appropriate, assist with carrier inquiries or other reasonable next steps.
We do not automatically decline assistance simply because an order has already been handed to a carrier.
Likewise, if tracking indicates “Delivered” but you cannot locate the package, please check the delivery location, household members, reception or mailroom where applicable, and then contact us if the shipment remains missing. We will review the circumstances and available tracking information rather than treating the tracking status alone as the final resolution.
Lost Shipments
If tracking information or a carrier investigation reasonably indicates that a shipment has been lost in transit, please contact us so that we can review the order.
Depending on the circumstances and available evidence, an appropriate resolution may include a replacement, refund, or another reasonable delivery solution at no additional product cost to the customer.
Customers will not be expected to absorb the cost of an order simply because a carrier lost an otherwise correctly addressed shipment in transit.
Packages or Products Arriving Damaged
Our decorative collection includes materials such as glass, ceramic, resin, wood, and metal, so careful packaging is particularly important.
If your package or product arrives damaged, contact us as soon as reasonably possible after delivery.
Please provide:
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Your order number
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A brief description of the problem
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Clear photographs of the affected product
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Photographs of the shipping packaging where relevant
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A short video where it helps demonstrate the issue
We recommend contacting us within 72 hours after delivery when practical because photographs taken close to the delivery date can make shipping-damage reviews easier.
After reviewing the information, we will provide an appropriate solution for a verified shipping-damaged, defective, incorrect, or materially misdescribed item. Depending on the circumstances, this may include a replacement, refund, or other suitable resolution without additional cost to the customer.
Please retain the item and its packaging while the request is being reviewed unless our customer service team instructs you otherwise.
Delivery Support
Questions about processing, tracking, delivery, damaged parcels, or missing shipments can be directed to:
DLLDYQON™ Customer Support
Email: service@dlldyqon.com
Phone: +86 18466208137
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
DLLDYQON™ is owned and operated by Hangzhou Renwuchi Machinery Equipment Co., Ltd.
Please include your order number whenever contacting us about an existing shipment so that we can locate the relevant order information efficiently.