Contact Us
Owned and operated by Hangzhou Renwuchi Machinery Equipment Co., Ltd.
Owner: Peng Yinming
Shangcheng District, Hangzhou City
Zhejiang Province
+86 18466208137
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Questions About an Order
or a Piece?
Choosing décor often involves details that are easier to understand with a little additional information. You may want to confirm the dimensions of a vase before placing it on a shelf, ask about the finish of a wall accent, check the progress of an order, or understand the appropriate care for a decorative piece.
The DLLDYQON™ customer service team can assist with product questions as well as order information, shipping, returns, refunds and other after-sales matters.
Messages received outside our service hours will be reviewed during the next available service period.
The Customer Care Desk
Write to Us
For product information, order questions, delivery concerns or return assistance:
service@dlldyqon.com
When We're Available
Our customer service hours are:
9:00 a.m.–6:00 p.m.
Pacific Daylight Time (PDT)
Help Us Find Your Order Quickly.
If your message concerns an existing purchase, including a few key details at the beginning of your request helps us identify the relevant order and understand what happened.
Please never send complete credit card details, card security codes, online banking passwords or payment-account passwords by email or telephone.
Include the order number shown in your confirmation whenever available.
Use or identify the email address associated with the purchase.
Tell us whether your question concerns a product, delivery, return, refund or another order matter.
For a damaged, defective, incorrect or materially different item, photographs or a short video can help us review the situation.
Before Sending a Return
Please contact customer service before shipping merchandise back. Our business address is not automatically our merchandise return facility. Once an eligible return request has been reviewed and approved, our team will provide the applicable return instructions and designated return address.
From questions about an antiqued finish to assistance after delivery, DLLDYQON™ aims to keep communication clear before and after your purchase.