TERMS AND CONDITIONS

These Terms and Conditions govern purchases made through DLLDYQON™ and explain the commercial relationship that begins when you submit an order for one of our products.

They should be read together with the product information presented at the time of purchase and our applicable Payment Information, Shipping & Delivery Policy, and Returns & Refunds Policy.

Website access, accounts, intellectual property, prohibited website activity, and similar non-transactional matters are addressed separately in our Terms of Use.

DLLDYQON™ is owned and operated by Hangzhou Renwuchi Machinery Equipment Co., Ltd.

Placing an Order

When you submit an order, you are requesting to purchase the products listed in your checkout according to the price, quantity, delivery information, and other terms displayed at that time.

Please review your order carefully before submission, particularly:

• Product selection and quantity

• Finish or other available product option

• Shipping address

• Billing information

• Contact email and telephone number

• Product price and applicable shipping charge

• Final order total

You are responsible for providing information that is reasonably accurate and sufficient for us to process and deliver the order.

Submitting an order does not mean that every order can automatically be accepted. An order may require successful payment authorization, inventory confirmation, and routine fraud or transaction review.

Order Acceptance

An automated order acknowledgement confirms that we have received the information submitted through checkout. It does not necessarily mean that an order containing a material pricing error, unavailable product, failed payment, or suspected fraudulent transaction has been finally accepted.

If we cannot reasonably fulfill an order, we may cancel the affected order or item and notify you using the contact information provided.

If payment has already been captured for an order that we cancel, the applicable amount will be refunded to the original payment method.

We will not substitute a materially different decorative item merely because the selected product is unavailable.

Product Information

DLLDYQON™ specializes in newly manufactured, vintage-inspired decorative objects. Unless a product page expressly states otherwise, products should not be understood to be genuine historical antiques.

We make reasonable efforts to provide useful product information, including applicable materials, approximate dimensions, finishes, intended uses, and care or safety information.

Because many pieces use distressed, antiqued, frosted, weathered, or patina-inspired treatments, minor visual variation can be part of the intended decorative appearance rather than evidence that a product is historically aged.

Dimensions described as approximate may also have reasonable manufacturing tolerances.

The product description applicable when you purchase an item forms part of the information on which that transaction is based.

Prices & Currency

Unless checkout clearly states otherwise, DLLDYQON™ store prices and transactions are presented in United States Dollars (USD).

The price applicable to an order is the price shown during checkout when the order is submitted, subject to correction of obvious technical or pricing errors before final fulfillment where permitted by applicable law.

If a genuine material pricing error is discovered, we will not silently charge a different amount. Where appropriate, we may contact you about the issue or cancel and refund the affected order.

Your bank or payment provider may separately impose currency-conversion or foreign-transaction charges. Such provider-imposed charges are not DLLDYQON™ product prices.

Payment

Payment must be completed through one of the methods made available during checkout.

Available options may include PayPal and eligible credit or debit card methods, depending on checkout configuration, customer location, and the relevant payment provider.

Payment authorization can be declined by a bank, card issuer, PayPal, or another payment provider for reasons outside our control.

DLLDYQON™ customer service will never ask you to email a complete card number, card security code, PayPal password, or online banking password.

Additional information about payment processing is available in our Payment Information page.

Processing & Standard Shipping

Most successfully paid orders require approximately 2–5 business days for normal processing before dispatch.

During unusually high-volume periods, major holidays, or special promotions, processing may extend to up to 6 business days.

Unless another shipping arrangement or promotion is clearly displayed at checkout, Standard Shipping is $3.99 USD.

Processing time and delivery time are separate.

After dispatch, our current estimated standard transit periods are:

These periods are estimates rather than guaranteed arrival dates.

Orders may be dispatched from our own or partner fulfillment facilities according to inventory availability and destination. Not every order is necessarily shipped from the DLLDYQON™ operator's business address.

Full tracking, delay, customs, lost-package, and damaged-shipment procedures are described in our Shipping & Delivery Policy.

International Orders

International shipments may be subject to customs procedures in the destination country.

Where legally applicable and not already collected at checkout, local customs authorities or other agencies may impose import duties, taxes, brokerage charges, or similar fees.

Such government or carrier-related import charges may be payable by the recipient according to the destination's rules.

Customs processing can also affect transit times. If a shipment experiences an unusual delay, customers may contact us so we can review the available delivery information and determine appropriate next steps.

Nothing in this section means that DLLDYQON™ automatically refuses responsibility for a lost or otherwise unresolved shipment merely because it entered an international carrier network.

Changes & Cancellation Requests

If you need to correct delivery information or request cancellation, please contact service@dlldyqon.com as soon as possible.

Requests should preferably be made within 12 hours after purchase.

We will attempt to accommodate a request if the order has not progressed beyond the stage at which modification or cancellation is operationally possible.

Cancellation cannot be guaranteed after an order has entered advanced fulfillment or has been dispatched.

If we successfully cancel a paid order before shipment, the applicable amount will be returned according to the original payment method and relevant payment-processing times.

Once an order has shipped, an eligible item may instead be handled through our Returns & Refunds Policy after delivery.

Delivery Problems

Handing a parcel to a carrier does not end our customer-service responsibility for the order.

If tracking remains inactive for an unusual period, a shipment exceeds the applicable estimated delivery range, or a carrier confirms that a correctly addressed parcel has been lost in transit, please contact us.

We will review the available order and tracking information and determine an appropriate response.

Likewise, a tracking status of “Delivered” does not automatically prevent a customer from reporting that a package cannot be located. We may ask the customer to check the delivery location, household members, reception area, or other reasonable possibilities before further investigation.

Where the available evidence reasonably establishes that a shipment has been lost, an appropriate solution may include replacement, refund, or another reasonable delivery remedy.

Returns Based on Preference

Eligible products may generally be returned within 30 days from the delivery date, subject to the conditions in our Returns & Refunds Policy.

For a preference-based return—for example, where the correct product arrived as described but its finish, dimensions, or decorative style is no longer preferred—the customer is generally responsible for applicable return shipping.

The item should remain unused and in substantially the condition received, subject to reasonable inspection.

Customers must contact us before sending a return. The correct return facility will be provided after authorization.

The DLLDYQON™ business address is not automatically a merchandise return address.

Damaged, Defective or Incorrect Products

A different process applies when the problem originates with the product, fulfillment, or delivery rather than a change of preference.

If an item arrives damaged, defective, incorrect, missing an essential component, or materially different from what was ordered, contact customer service with the order number and reasonable evidence of the issue.

After review, an appropriate resolution may include replacement, refund, a prepaid return arrangement where a return is necessary, or another suitable solution.

For a verified merchant-error, defect, or shipping-damage case, the customer will not be required to pay additional return shipping merely to correct the problem.

This distinction is intentional: a preference return and a merchant-responsibility issue are not treated as the same type of transaction.

Refunds

Where an authorized physical return is required, the item will be reviewed after reaching the designated return facility.

Approved refunds are generally initiated to the original payment method within 10 business days after receipt and inspection of the returned item.

Banks and payment providers may require additional time to post the funds after a refund has been issued.

If 15 business days have passed after we confirmed approval of a refund and the funds cannot be located, please contact customer service.

The detailed return process, eligibility requirements, exclusions, and return-address procedure are available in our Returns & Refunds Policy.

Promotions & Discounts

From time to time, DLLDYQON™ may offer a promotion, discount, or other limited purchasing incentive.

Unless expressly stated otherwise, promotional offers:

• Apply only during their stated availability period

• Cannot necessarily be combined with other offers

• May be limited to eligible products or orders

• Have no standalone cash value

• Cannot be applied retroactively to an earlier completed purchase

Specific promotional conditions displayed with an offer take precedence over this general description for that promotion.

A product being discounted does not automatically mean that it is final sale. Any material return restriction applicable to a specific product should be disclosed before purchase.

Consumer Rights

These Terms and Conditions are intended to describe the practical rules governing purchases through DLLDYQON™. They are not intended to remove rights that consumers are entitled to under mandatory applicable law.

Where a mandatory consumer-protection rule provides rights that cannot legally be excluded or restricted, that rule will apply.

This is particularly relevant where local law provides mandatory remedies for defective goods or statutory cancellation or withdrawal rights.

Resolving an Order Concern

If a problem develops with a transaction, we encourage customers to contact us with the relevant order number and a clear description of the issue.

This gives us an opportunity to review the actual order, payment, shipment, or product information and determine the appropriate response under the policies applicable to that transaction.

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

Relationship with Other DLLDYQON™ Policies

These Terms and Conditions should be read together with our:

• Payment Information

• Shipping & Delivery Policy

• Returns & Refunds

• Privacy Policy

If a specialized policy contains more detailed operational information about a particular subject, that policy should be read together with these Terms and Conditions.

Our Terms of Use separately governs general access to and use of the website rather than the commercial performance of an order.

Transaction Support & Business Information

Questions about an order, payment, delivery, return, refund, or these Terms and Conditions can be directed to:

DLLDYQON™ Customer Support
Email: service@dlldyqon.com
Phone: +86 18466208137
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

DLLDYQON™ is owned and operated by:

Hangzhou Renwuchi Machinery Equipment Co., Ltd.
Owner: Peng Yinming

Business Address:
Room 4002-2, Building 5, MixC
Shangcheng District, Hangzhou City
Zhejiang Province

Please include your order number when contacting us about an existing transaction. Never send complete payment-card credentials or account passwords by email.